At Katherine Tools, we aim to deliver high-quality home tech gadgets efficiently and reliably. Please review our shipping policy to understand how we process and deliver orders.
1. Order Processing Time
- Orders are processed within 1-3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Method & Delivery Time
- We only offer Cash on Delivery (COD) as the payment method.
- Estimated delivery time varies based on location:
- Local Deliveries: 3-5 business days
- National Deliveries: 5-10 business days
- Delivery times may be affected by external factors such as weather, courier delays, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before order confirmation.
- Any additional customs fees or local taxes (if applicable) must be covered by the customer.
4. Order Tracking
- Once your order is shipped, we will provide tracking details (if available) via email or SMS.
- If you do not receive tracking information, please contact us at [email protected].
5. Failed Delivery Attempts
- Our courier will attempt delivery two (2) times. If the order is not received, it will be returned to us.
- Customers must ensure someone is available to receive the package at the provided shipping address.
6. Delayed or Lost Shipments
- If your order is delayed beyond the estimated time, please contact us for assistance.
- In the rare case of a lost shipment, we will work with our courier to resolve the issue or provide a replacement.
7. Contact Us
For any shipping-related inquiries, please reach out to us at:
📧 Email: [email protected]
We appreciate your patience and support in ensuring a smooth delivery process!