At Katherine Tools, we strive to provide high-quality home tech gadgets. However, if you receive a defective or damaged product, we offer a return and refund policy as outlined below.
1. Eligibility for Returns
- Returns are only accepted for defective or damaged products.
- You must initiate a return request within 7 days of receiving the product.
- The item must be returned in its original packaging with all accessories included.
2. Return Process
- To request a return, contact us at [email protected] with your order details, a description of the issue, and clear photos of the defective or damaged product.
- Our team will review your request and provide return instructions if eligible.
- Customers are responsible for returning the item to the designated address provided in our response.
3. Refund Policy
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days from the date of approval.
4. Non-Returnable Items
- Products that show signs of misuse or accidental damage caused by the customer.
- Items returned after 7 days of delivery.
- Products without original packaging or missing accessories.
5. Contact Us
For any return or refund inquiries, please reach out to us at:
📧 Email: [email protected]
We appreciate your understanding and cooperation in ensuring a smooth return and refund process.